Refund Policy
Effective August 6, 2026 · Vision Parking Systems LLC
The short version
Parking is sold as a block of time, so a session is generally not refundable once it starts — including if you leave early. But if something went wrong on our end, or you were charged twice, or you caught a plate typo quickly, contact us and we will make it right.
We will refund
- Duplicate charges. You were billed more than once for the same vehicle, location, and time period.
- Service failure. Your payment went through but no valid session was created, or the system was unavailable and you paid again by another method.
- Wrong location. You paid for a different lot than the one you parked in, and you tell us before the session you bought has expired.
- Plate entry errors caught promptly. You mistyped your plate and reported it before the session expired. (We will usually correct the plate on the existing session rather than refund it — that keeps you protected from enforcement.)
- Charges you did not authorize. Contact us and your card issuer.
We generally will not refund
- Leaving before your purchased time is up — unused time is not credited.
- Changing your mind after a session has started.
- Buying more time than you needed.
- Being cited or towed for something other than non-payment (fire lane, accessible or reserved stall, permit area, posted time limit, or another property rule).
- Requests made a long time after the session ended, where we can no longer verify what happened. Please contact us within 60 days.
Citations are different
A parking citation is not a VPS charge and is not refunded through this policy. If you believe a citation was issued in error — for example, you had paid and the plate was misread — use the dispute process on the citation notice. Disputes are reviewed by the property or its enforcement agent, who can dismiss or reduce the citation. If your dispute shows the underlying parking payment was also mischarged, we will refund that payment separately.
How to request a refund
Email support@visionparking.net with:
- the license plate you entered,
- the location name or the code on the sign you scanned,
- the approximate date and time you paid, and
- what went wrong.
The receipt email from Square, or the receipt page you saw after paying, contains everything we need if you can forward it.
Timing
We aim to review requests within 3 business days. Approved refunds are returned to the original payment method through Square. Depending on your bank, funds typically appear within 5–10 business days after we issue the refund. We cannot refund to a different card or by another method.
Contact
Vision Parking Systems LLC
[REGISTERED BUSINESS ADDRESS — TO BE COMPLETED]
support@visionparking.net